• What is KLRU Passport?
  • Does KLRU Passport cost anything?
  • Where can I donate to receive access to KLRU Passport right away?
  • If I do not have KLRU Passport, will I still be able to watch programs on PBS.org and klru.org for free?
  • Is KLRU Passport available outside the U.S.?

KLRU Passport Membership Information

  • I already contribute to KLRU. Can I view KLRU Passport content?
  • I am a member of KLRU, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the KLRU Passport member benefit?
  • I think I am a current member of KLRU that qualifies for KLRU Passport, but I’m not sure. How do I find out?
  • I am not a current member of KLRU. Can I donate to receive immediate access to KLRU Passport?

KLRU Passport Platform & Device Information

  • Do I need any special devices to view KLRU Passport content?
  • Can I access KLRU Passport content on all devices and platforms?
  • Does KLRU Passport work with Chromecast?
  • Is KLRU Passport to be used on my computer or TV?
  • What desktop browsers are supported?
  • Can I stream KLRU Passport content on my AppleTV?

KLRU Passport Content Information

  • What shows are available with KLRU Passport?
  • How can I tell which are KLRU Passport videos?
  • I can't find my favorite PBS shows in KLRU Passport. Why not?
  • What about PBSKids content?
  • Why can't I find more full episodes?
  • Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

KLRU Passport Activation Information

  • What does the activation process look like?
  • How do I know if my KLRU Passport member benefit is activated?
  • The KLRU Passport activation code was not in the email I received.
  • Do I have to activate KLRU Passport?
  • I made a donation but did not receive an email with an activation code.
  • I can't find my activation code. Help!
  • I believe I am already a member. How can I check?
  • I have forgotten my password. What can I do?
  • How do I sign in to KLRU Passport?

General Information

What is KLRU Passport?

PBS Passport is a new member benefit from participating PBS stations that gives eligible donors and supporters extended access to an on-demand library of quality public television programming online.  The PBS Passport library currently offers members more than 1,000 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available.  

Does KLRU Passport cost anything?

KLRU Passport is an added member benefit available to donors that contribute $60 or more annually or at least $5 ongoing monthly to the station. As a member benefit, you must make a donation in order to receive KLRU Passport.  

Where can I donate to receive access to KLRU Passport right away?

You can make your monthly ongoing donation of at least $5 a month or your annual contribution of at least $60 on this donation form to immediately begin the activation process for KLRU Passport. You may also access this donation form through any video that has the KLRU Passport logo on video.klru.org or pbs.org/video. Click “Sign up for KLRU Passport” and donate to begin the activation process.

If I do not have KLRU Passport, will I still be able to watch programs on PBS.org and klru.org for free?

Yes. Free is not going away. Many of our programs are available for free on various digital platforms including PBS.org, PBS mobile applications, and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS and KLRU programs will continue to be broadcast to the public, for free, over the air.  

Is KLRU Passport available outside the U.S.?

All PBS streaming video – including KLRU Passport – is available only within the United States.

Membership Information

I already contribute to KLRU. Can I view KLRU Passport content?

Current members who donate $60 or more annually and have an active email address on file with the station will receive an email from PBS and KLRU inviting you to begin the activation process. There’s a chance the email may get filtered into your spam box so be sure to look for a message from PBS & KLRU with the subject line: Your KLRU membership now includes more on-demand programming. If you’re a current member and you don’t have an active email address on file with us, please contact Member Services at membership@klru.org or (512) 475-9032 to provide an email address and begin the activation process. 

I am a member of KLRU, making an annual contribution for many years. Do I need to make an additional contribution in order to receive the KLRU Passport member benefit?

If you have made a donation of $60 or more in the past year, you do not need to make an additional donation to the station. If you contribute less than $60 annually to the station, an additional donation will need to be made in order to meet the $60 giving level of this benefit. Please contact Member Services at membership@klru.org or (512) 475-9032 to upgrade your membership and receive access to KLRU Passport. 

I think I am a current member of KLRU that qualifies for KLRU Passport, but I’m not sure. How do I find out?

To see if your KLRU Passport membership has been activated, visit this site and enter your email address. Follow the instructions on the screen. 

I am not a current member of KLRU. Can I donate to receive immediate access to KLRU Passport?

Yes! You can make your monthly ongoing or annual contribution on this donation form to immediately begin the activation process for KLRU Passport. You may also access this donation form through any video that has the KLRU Passport logo. Click “Sign up for KLRU Passport” and donate to begin the activation process. 

Platform & Device Information

Do I need any special devices to view KLRU Passport content? 

No. You can view KLRU Passport videos just by logging in to PBS.org and klru.org from your computer, smartphone and tablet. Right now KLRU Passport content is available via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. It is also available on PBS Video iOS and Android apps for smartphones and tablets. We will expand access to additional devices and platforms over time. 

* Keep in mind you must sign in to the website or app using the same login information with which you activated your Passport account.

Can I access KLRU Passport content on all devices and platforms?

Right now KLRU Passport content is available via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer. It is also available on PBS Video iOS and Android apps for smartphones and tablets. We will expand access to additional devices and platforms over time. 

Does KLRU Passport work with Chromecast?

Unfortunately, KLRU Passport is not yet compatible with Chromecast. We apologize for the inconvenience and will address this with the next version release.

Is KLRU Passport to be used on my computer or TV?

KLRU Passport offers online video streaming, and is accessible from PBS.org and klru.org on your computer, smartphone and tablet. It is also available via the PBS Video apps for iOS, Android, Apple TV and other streaming devices. More platforms are coming soon. 

*Watching PBS and KLRU programming through the station on your television remains the same and is not affected by PBS Passport. 

What desktop browsers are supported?

KLRU Passport supports the latest versions of Chrome, Firefox, Safari and Internet Explorer. 

Can I stream KLRU Passport content on my AppleTV?

Yes, you can stream KLRU Passport videos with your Apple TV once you've activated KLRU Passport.

To watch KLRU Passport videos on your Apple TV, please make sure the account you used to activate Passport is the same as the account you used to activate the PBS app on the Apple TV. To see if you've used the same account, try watching any Passport video on Apple TV. 

If you are unable to watch the video because it says you need to activate Passport, it is likely that the account you used to activate the PBS app on the Apple TV was different than the account you used to activate Passport. 

Fixing this is easy and should only take a few minutes. First, deactivate the PBS app on your Apple TV by going into Settings on the PBS app and choosing the option to deactivate. Re-enter the PBS app on your Apple TV and you should see a screen telling you to activate the app with a provided activation code. Enter the activation code at http://www.pbs.org/activate and sign in with the same account you used to activate Passport. 

Your Apple TV will refresh and you should now be able to watch Passport videos on your Apple TV.

Content Information

What shows are available with KLRU Passport?

The KLRU Passport library currently offers members more than 1,000 episodes to watch, with new PBS shows being added weekly. The library features episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece — including all five seasons of Downton Abbey. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including How We Got to Now, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns — currently Jazz and Unforgivable Blackness The Rise and Fall of Jack Johnson are available.  

How can I tell which are KLRU Passport videos?

Passport videos are designated by a blue "compass rose" icon. 

I can't find my favorite PBS shows in KLRU Passport. Why not?

Initially, close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history and the arts will be available in KLRU Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back. 

What about PBSKids content?

While PBS KIDS shows are not available in PBS Passport at this time, we may include KIDS programming in the future.  

Why can't I find more full episodes?

Availability of certain videos on the PBS.org player and our mobile apps has recently changed. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as Frontline, PBS Newshour, Independent Lens and POV

Many full episodes of shows such as Downton Abbey and Mercy Street are available for free streaming for two weeks after original television broadcast. So for instance, when Downton Abbey airs on television on Sunday night, it is available for free streaming on PBS.org on Monday and for two weeks after. After the two-week period is up, the free streaming rights for the episode have expired.

Is there a way to find full episodes of shows that fall into a specific genre without looking at each show individually?

The easiest way to do that is as follows:

  1. From the top navigation bar, click Shows.
  2. Click the Filter by Genre dropdown menu and click Drama.
  3. Click the icon with horizontal lines in the Layout category on the right side of your screen. When it is blue, that means it is activated.
  4. All Shows in the Drama genre appear and you can easily scan each show to see how many videos are available and access the latest episode 

Activation Information

What does the activation process look like?

The following steps illustrate the Passport activation process from beginning to end. You can activate your KLRU Passport account from your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Internet Explorer.

  1. After you have received an email from PBS, click Click Here to  Activate Now
  2. You are directed to an activation screen where you should be automatically localized to your preferred station. The logo designates the station to which you are localized.
  3. Click the checkbox stating that you allow PBS to share your viewing history.
    * Please note that you must check this box to continue with the Passport activation process. 
  4. Click Confirm.
  5. Your activation is complete. Click Get Started to begin watching KLRU Passport content.
  6. Passport content is designated by a blue "compass rose" icon. The icon appears next to your name, indicating that you are logged in and can view Passport videos.

How do I know if my KLRU Passport member benefit is activated?

To confirm that you have activated your Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If KLRU Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are KLRU Passport videos.

If your membership is not activated, please contact Member Services at membership@klru.org or (512) 475-9032.

The KLRU Passport activation code was not in the email I received.

If you did not receive an activation code, please contact Member Services at membership@klru.org or (512) 475-9032.

Often you are already activated through the website. To confirm that you have activated your KLRU Passport account, go to http://www.pbs.org/, change your local station if it is not showing, and sign in as you did during activation. If KLRU Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. As you search or browse the site, any video bearing that same blue and white compass rose symbol is a designated KLRU Passport video.

Do I have to activate KLRU Passport?

No. It is up to you whether or not you wish to activate KLRU Passport. You can still watch hundreds of hours of quality public television shows on your computer, smartphone and tablet without it. KLRU Passport offers eligible station donors extended on-demand access to a library of videos. 

I made a donation but did not receive an email with an activation code.

Please begin by checking your email spam folder. If the email is not there, please Member Services at membership@klru.org or (512) 475-9032.  Be sure you are checking the same email account you used when you registered for PBS Passport.

Please keep in mind that often if you are already on pbs.org, you have clicked a link to activate your Passport membership then no other action is required.  

I can't find my activation code. Help!

Please click the following link to http://www.pbs.org/passport/lookup/ and follow the instructions.

I believe I am already a member. How can I check?

To see if your KLRU Passport membership has been activated, please click the following link and follow the instructions: http://www.pbs.org/passport/lookup/
 
Be sure to use the same email address you used when you signed up for PBS Passport. If your email address is in our system, you will come to a screen that displays:

  • A confirmation that you have activated.
  • A link to PBS.org where you can sign in.
  • Member status for any additional accounts you may have.

I have forgotten my password. What can I do?

If you do not remember your password, please click the following link to reset it:https://account.pbs.org/accounts/send-reset-password/

You will be sent an email to the address you specify. When you get the email, follow the steps to reset your password.

How do I sign in to KLRU Passport?

Passport is not a site separate from PBS.org or klru.org. To sign into the site, please go to www.pbs.org and click Sign In located in the upper left side of the page.

 

If you do not find the answer to your question please contact us! For technical KLRU Passport assistance please email help@pbs.org or call (844) 704-5578. For membership and donation assistance please email membership@klru.org or call (512) 475-9032. 

Membership Department
KLRU-TV, Austin PBS
P.O. Box 7158 // Austin, Texas // 78713
phone: (512) 475-9032
email: membership@klru.org